By placing an order, you have confirmed that you have read, understood and accepted these following policies:

CANCEL ORDER

Cancellation is approved within the first 6 hours of purchasing time. After that, your order will be automatically sent to the warehouse to pack and ship out. A management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.

We would appreciate it if you could please tell me the reason for cancellation. It will help us so much to improve our products and services.

ORDER MODIFICATION

If you realized that you have made a mistake when filling shipping information or purchasing, simply e-mail us within 24 hours through our support email support@glendro.com. Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

RETURNS AND REPLACEMENT

We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order.

Our policy lasts 15 days from the arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

To complete your return, please contact our support team via our email support@glendro.com for more information. Please send us the images of your package you received with the shipping label showing the incorrect/defective/damaged part.

Please be informed that you have to pay the return shipping fee.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

If you haven’t received a refund yet, first check your bank account again/ your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@glendro.com.

Locketpet 30-Day Return & Refund Policy

This 30-day policy replaces any shorter return window stated elsewhere on this page. You may request a return within 30 days of the date your order is delivered.

Return eligibility
Items must be unused, unworn, and in their original packaging, with proof of purchase. Items that arrive damaged, defective, incorrect, or with missing parts are also eligible for review.

How to start a return
Contact support@zeniroxpayinc.com before sending an item back. Include your order number and reason for return. For damaged, defective, or incorrect items, include clear photos of the product, packaging, and shipping label. We will provide return instructions after reviewing your request.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or with missing parts.

Refunds
Once the returned item is received and inspected, we will email you with the approval status. Approved refunds are issued to the original payment method. Your bank or card provider may require an additional 2–5 business days to post the credit.

Order changes and cancellations
Contact support@zeniroxpayinc.com as soon as possible. Cancellation requests submitted within 6 hours of purchase and order-detail corrections submitted within 24 hours have the best chance of being completed before fulfillment begins.